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Frequently Asked Questions (FAQs)

Air Conditioning

All our public areas are fully air conditioned. Guest rooms and suites have individually controlled air conditioning.

Airline Reservations

Our Concierge team can assist with airline reservations confirmations or changes.

Airport Transfers

If you would like to arrange a car transfer to/from the airport, please let us know. Car transfers are priced as follows:

Heathrow

London Heathrow to DUKES London at £145, excluding waiting time at Heathrow. Journey time: approximately 55 minutes (traffic dependent). DUKES London to London Heathrow at £145.00, Journey time: approximately 55 minutes (traffic dependent).

City Airport

City Airport to DUKES London at £135, including waiting time at airport. Journey time: approximately 35 minutes (traffic dependent). DUKES London to City Airport at £98.00. Journey time: approximately 35 minutes (traffic dependent).

Gatwick

London Gatwick to DUKES London at £225, including waiting time at airport. Journey time: approximately 60 minutes (traffic dependent). DUKES London to London Gatwick at £225.00. Journey time: approximately 60 minutes (traffic dependent).

Biggin Hill

Biggin Hill to DUKES London at £225, including waiting time at Gatwick. Journey time: approximately 80 minutes (traffic dependent). DUKES London to Biggin Hill at £225.00. Journey time: approximately 80 minutes (traffic dependent).

Stansted

Stansted to DUKES London at £225, including waiting time at airport. Journey time: approximately 80 minutes (traffic dependent). DUKES London to Stansted Airport at £225.00. Journey time: approximately 80 minutes (traffic dependent).

Luton

Luton to DUKES London at £225, including waiting time at airport. Journey time: approximately 80 minutes (traffic dependent). DUKES London to Luton Airport at £225.00. Journey time: approximately 80 minutes (traffic dependent).

Southampton

Southampton to DUKES London at £365, including waiting time at airport. Journey time: varies, please contact concierge for estimate (traffic dependent). DUKES London to Southampton at £365.00. Journey time: varies, please contact concierge for estimate (traffic dependent).

Train Stations

London Stations to or from DUKES London priced at £105.

Larger vehicles are available on request, please contact Concierge for further details. Cancellation Policy is 2 hours. A child seat is charged at £15 hire per journey.

Baby-Sitting

This can be arranged through Reception. Please allow 24 hours’ notice when booking.

Cancellation Policy

Our cancellation policy is subject to the terms and conditions of the rate type confirmed.

Car Rental

Car rental is available on request. Please contact the Concierge to arrange.

Check-in Time

3:00pm

Check-out Time

12:00pm

Cheques

Personal and company cheques cannot be exchanged for cash or accepted for payment.

Concierge

Our Concierge will be delighted to organise transport, theatre, and exhibition tickets among many other services. Feel free to call or visit the Concierge desk at any time during or prior to your arrival at DUKES London.

Credit Cards Accepted

Visa, Mastercard, American Express, Switch, Diners, JCB.

Doctor

Our hotel doctor is available 24 hours a day. Contact Concierge to call out the doctor or for further details of other medical facilities.

Dry Cleaning, Laundry and Pressing

Same day and express dry cleaning and laundry services are available Monday to Saturday.

DVD PLAYERS

DVD players are available on request.

Electrical Adaptors/Convertors

The electrical voltage in the United Kingdom is 240 volts. Adaptors or convertors for 110-volt electrical equipment are available from Reception.

Fax Service

The hotel fax number is +44 (0)20 7493 1264. Incoming faxes are free of charge.

Foreign Currency and Travellers Cheques

Most foreign currencies and travellers cheques can be exchanged at the Reception desk at any time.

Hairdressers

Please ask our Concierge for a list of salons near the hotel.

Hairdryer

In every room and suite.

Internet

DUKES London offers complimentary unlimited use of its in-room wireless internet service. The Wi-Fi password can be found on your in-room television.

Luggage Storage

Available if required for up to two days complimentary - For three days or more, there is a charge of £2.50 per item per day.

Maid Service

On request

Iron and Ironing Board

Available on request.

iPod Speakers

iPod speakers are available on request from Reception.

Minibar

There is a fully stocked minibar in every suite, should you wish the mini bar to be fully stocked, please let our Reservation team know on booking or our Reception team on check-in.

Nearest Tube Stations

Green Park and Piccadilly Circus.

Nearest Train Stations

Victoria and Charing Cross.

Religious Services

Please contact Concierge for details of nearby religious services.

Room Service

DUKES London offers 24-hour room service.

Safe

Each room and suite have an electronic private safe, laptop size.

Secretarial Services

Secretarial services can be organised through Concierge.

Shoe Shining

Shoe shining is complimentary.

Smoke Alarms

There are smoke alarms throughout the hotel.

Smoking

DUKES London operates a strict non-smoking policy throughout all bedrooms and public areas.

Toiletries in Rooms

Noble Isle

Turndown Service

Turndown service and bottled water are provided each evening.

Voicemail

Available in all rooms and suites.

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