DUKES LONDON wants you to feel comfortable booking directly with us, and offers a Best Rate Guarantee when you do so.
If you book your stay using our website, or by contacting us directly either by telephone or email, if you find a lower rate for the same room type and reservation dates within 24 hours of confirming your booking with us, we will adjust your reservation to reflect the lower rate and will give you an additional 10% off that rate.
Your claim must be submitted at least 24 hours before the scheduled arrival date, and within 24 hours of your booking date and time. Please submit a claim to [email protected] along with details of the rate you have found showing the rate and details of how to book it (e.g. a website address or travel agent name). If the newly discovered lower hotel rate qualifies (see our exclusions below), we will adjust your booking as described above.
This guarantee is not valid on Group Rates, Package Rates, or Inclusive Rates (such as when breakfast is included in the rate) or other Special Rates.